Moving is exciting, but it can also be stressful. Your moving company is a critical factor in making your move as successful as possible. An incorrect selection may result in injuries, extra charges, and delays. This guide covers the key things to check before you book.
Check Licensing and Insurance
Take it slow and steady. A legitimate moving company will have the correct moving license in your state and have insurance. In Massachusetts, household goods movers are regulated by the Department of Public Utilities. Reputable teams such as Safe Responsible Movers openly list their license number and coverage, including workers’ compensation, liability, and cargo insurance. Never accept anything on faith. You might get a great deal from unlicensed movers, but when something goes wrong, you’re left without any protection.
Read Reviews and Look at Awards
A brochure can’t tell you how satisfied customers are, but past customers can. Check for reviews on Google, Yelp, and Better Business Bureau sites. Check for remarks on being on time, taking care with the item, and keeping records up to date. There are a few complaints that are expected, but watch how these are handled. Local recognition and awards can also be useful, but should be accompanied by regular positive feedback.
Compare Quotes and Pricing
Get at least two or three written quotes. Compare them line by line, not just the final number. Inquire about the hourly or flat rate, and what is covered. Be aware of hidden expenses like stair charges, long-carry fees, or fuel charges. There’s no one right price. An honest quote is clear and fair and the same as the final bill.
Choose Local Knowledge and Experience
A moving company familiar with the locality is definitely advantageous. Narrow streets, older buildings, tight staircases, and parking rules can slow a move down. Local staff make plans and know when permits and elevator bookings are required. This information can help to save time and avoid damage. Inquire about the number of years the company has been in operation in the city and how frequently it has dealt with properties similar to yours.
Ask About Services and Special Items
Consider any requirements other than loading and driving. There are some businesses that will pack your belongings, provide labor services for using rental trucks, store them and even move them within your home—specifically for furniture. There are many hours to be saved by packing assistance. If you have a piano, fitness equipment or a large artwork, you should ask about their experience with these. A balance of services ensures that all services remain within one plan.
Judge Communication and Professionalism
How a company treats you before moving day says a lot. Are they prompt at returning telephone calls and emails? Do they inquire about stairs, parking and large items? No surprises if people communicate. Helpful and friendly employees are a good indicator of a well-run business. On the day itself, a professional crew shows up on time, protects floors and doorways, and takes care of your belongings.
Understand Damage and Claims Policies
Even moving companies that are careful can have accidents. Discuss the consequences of damage to items and the claims procedure. Have the policy documented, and photograph valuable items prior to the move. A company that is responsive and takes responsibility demonstrates its support of the work. Clear answers matter.
Conclusion
It takes a little research to choose a moving company, but it’s worth it on moving day. Research licenses and insurance, read reviews, compare quotes, and ask about experience and services. Check for good communication and policy. If you carefully select your move, it will be smoother, safer, and much less stressful, and you can focus on settling into your new home.